Shipping policy

Shipping & Warranty Policy

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1. Shipping Policy

At Safar’s Furniture, our goal is to provide fast and reliable delivery, especially within Perth Metropolitan areas.

1.1 FREE Perth Metro Delivery

We offer:

  • Free same-day or next-day delivery within the Perth Metropolitan Area

  • Delivery to nearby regional areas at a low, reasonable cost

Our team will contact you prior to delivery to coordinate a suitable time.

1.2 Delivery Outside Perth Metro

For locations 50–150 km outside Perth Metro, a small delivery charge applies.
We will confirm the exact amount before your order is processed.

If you do not wish to proceed, we will cancel the order before payment is taken.

1.3 Delivery Process

  • Items are delivered to your front door or ground floor.

  • Delivery beyond this point (stairs, elevators, specific placement) may incur additional fees depending on courier capability.

  • A contact number is required for scheduling.

1.4 Dispatch Time

Most items are dispatched within 24–72 business hours.
We will notify you if there are delays due to factors outside our control.

1.5 Risk & Responsibility

Risk passes to you once delivery has commenced.
We are not responsible for loss, theft, or damage after delivery is completed.

1.6 Incorrect Address or Failed Delivery

Please check your address carefully before ordering.

If a package is returned due to incorrect address or failed delivery attempt:

  • You will be responsible for redelivery costs, or

  • Your order may be cancelled (minus delivery fees & costs)

2. Return & Exchange Policy

We aim to ensure every customer is satisfied with their purchase.
Please review carefully to understand your options.

2.1 14-Day Return Policy

You may request a return within 14 days of receiving your item.

To qualify:

  • Item must be unused, in original condition, with packaging

  • A receipt or proof of purchase is required

  • Customers are responsible for return delivery costs unless the item is damaged or incorrect

Email: Enquire@safarsfurniture.com.au

2.2 30-Day Exchange Policy

You may request an exchange within 30 days.

To qualify:

  • Item must be clean, undamaged, and in like-new condition

  • Original packaging is required

  • Limit of one exchange per item

Exchange Options:

  • Swap for another product (paying any difference in price)

  • Choose store credit (valid for 6 months)

Return Delivery Fee:

  • Customer pays for the return delivery

  • Safar’s Furniture covers the delivery cost for the replacement item (FREE exchange delivery)

2.3 Damaged or Incorrect Items

Please inspect items on delivery.

If damaged, defective, or incorrect:

  • Contact us immediately

  • We will repair, replace, or exchange at our cost

2.4 Refund Processing

Once inspected and approved:

  • Refunds are issued within 7 business days to your original payment method

  • Banks may take additional time to process
    If more than 15 business days pass, contact us.

3. Warranty Policy

At Safar’s Furniture, we stand behind the quality of our recliners and strive to provide reliable after-sales support.

3.1 Warranty Coverage

Your recliner is covered by a 12-month warranty against:

  • Manufacturing defects

  • Structural faults

  • Electrical faults (motors, buttons, wiring)

  • Stitching or seam issues not caused by misuse

  • Material defects

3.2 What’s NOT Covered

  • Normal wear and tear

  • Damage caused by misuse, pets, spills, or improper cleaning

  • Damage from moving furniture incorrectly

  • Commercial use

  • Modifications or repairs done by third parties

  • Faults caused by power surges or unstable electrical supply

3.3 Warranty Process

If you experience an issue:

  1. Email us at Enquire@safarsfurniture.com.au

  2. Provide your order number, photos/videos, and a description of the issue

  3. Our support team will assess the claim within 3–5 business days

If approved, we will provide one of the following at our cost:

  • Repair

  • Replacement part

  • Exchange

  • Full unit replacement (only if repair is not possible)

3.4 Warranty Limitations

  • Warranty is valid for original purchasers only

  • Warranty does not cover change of mind

  • Warranty does not extend beyond stated timeframes

  • Warranty applies to residential use only

  • Warranty does not include pick-up or re-delivery fees unless the item is faulty

4. Contact Us

For shipping, returns, exchanges, warranty claims, or general questions:

📧 Enquire@safarsfurniture.com.au
🌐 https://safarsfurniture.com.au